Cookie Policy

Last Updated: 19 June 2025

This Cookie Policy explains how queltivelt.com (“we”, “us”, or “our”) uses cookies and similar technologies on our website. It describes what cookies are, the types we use, why we use them, and how you can manage your preferences. Our goal is to provide transparency and protect your privacy while delivering an optimal user experience.

1. What Are Cookies?

Cookies are small text files stored on your device (e.g., computer, smartphone, or tablet) when you visit our website. They contain information that allows us to save your preferences, ensure website functionality, or analyze your usage. Cookies can be temporary (“session cookies”, deleted after closing your browser) or persistent (“persistent cookies”, stored for a specific period).

In addition to cookies, we may use similar technologies such as pixel tags, web beacons, or local storage objects (e.g., HTML5 Local Storage) that serve similar functions. In this policy, we refer to all such technologies as “cookies” unless otherwise specified.

2. Why Do We Use Cookies?

We use cookies to provide a seamless, secure, and personalized experience on our website. The main purposes are:

  • Technical Functionality: Ensuring core functions such as navigation, access to secure areas, or saving shopping cart contents.
  • Security: Protecting the website from attacks and misuse, e.g., through user authentication.
  • Performance Improvement: Analyzing website usage to optimize loading times and user-friendliness.
  • Personalization: Tailoring content and offers to your interests, e.g., by saving your language preferences.
  • Marketing: Delivering relevant advertisements tailored to your interests.

3. What Cookies Do We Use?

We use both first-party cookies (set by us) and third-party cookies (set by our partners). Below is a detailed overview of the cookie categories used on our website:

Necessary Cookies

Necessary cookies are essential for the basic functionality of our website and cannot be disabled as they are vital for its operation. These cookies do not store personally identifiable information and include:

  • Session Cookies: Enable navigation and basic functions, such as saving shopping cart contents.
  • Security Cookies: Protect against attacks, such as Cross-Site Request Forgery (CSRF).
  • Cookie Preference Cookies: Store your preferences regarding cookie usage.

These cookies are set based on our legitimate interest, as they are necessary for providing the website.

Analytics Cookies

Analytics cookies help us understand how our website is used by collecting anonymized data on visitor numbers, time spent, and navigation patterns. We use this information to improve performance and usability. Examples include:

  • Google Analytics (anonymized): Collects data such as pages visited, time spent, and traffic sources. IP anonymization is enabled to protect your privacy.
  • Heatmap Tracking: Anonymously records how users interact with the website (e.g., clicks, scrolling) to optimize design.

Analytics cookies are set only with your consent. You can withdraw this consent via the cookie banner.

Marketing Cookies

Marketing cookies are used by us or our advertising partners to display relevant advertisements, both on our website and on other platforms. They track your interests based on your browsing behavior. Examples include:

  • Remarketing Pixels: Display ads for products or services you viewed on our website.
  • Social Media Tracking: Enables targeted advertising on platforms like Facebook or LinkedIn.

Marketing cookies are set only with your consent. You can withdraw this consent via the cookie banner.

Functional Cookies

Functional cookies enable enhanced features and personalization but are not strictly necessary for website use. They improve your experience by:

  • Saving your language or regional preferences.
  • Embedding content, such as videos or social media widgets.
  • Remembering your preferences, such as font size or layout.

Functional cookies are set only with your consent. You can withdraw this consent via the cookie banner.

4. Managing Cookies

You have several options to control the use of cookies:

  • Cookie Banner: On your first visit to our website, we display a pop-up where you can set your cookie preferences. You can enable or disable specific cookie categories (except necessary cookies).
  • Browser Settings: You can block, delete, or enable notifications for cookies in your browser. Note that blocking cookies may affect the website’s functionality. Instructions can be found in your browser’s help section.
  • Do-Not-Track (DNT): Some browsers support the “Do-Not-Track” setting. However, not all websites fully support this feature.
  • Opt-Out Tools: For third-party cookies (e.g., advertising networks), you can use opt-out options provided by the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).

To change your cookie settings later, click the “Cookie Settings” link in the footer of our website.

5. Third Parties and Data Sharing

Some cookies, particularly analytics and marketing cookies, are set by third parties such as Google, Facebook, or other advertising networks. These third parties may collect data about your use of our website and combine it with other information they have about you. We have entered into data processing agreements with all third parties to ensure the protection of your data.

A list of third-party providers and their privacy policies can be found in our cookie banner or in our Privacy Policy.

6. International Data Transfers

Some of our third-party providers (e.g., Google Analytics) may transfer your data to countries outside Malaysia, such as the USA. In such cases, we ensure an adequate level of data protection through:

  • Standard Contractual Clauses (SCC).
  • Compliance with applicable data protection frameworks for certain countries.
  • Additional technical and organizational measures, such as data encryption.

Further details can be found in our Privacy Policy.

7. Cookie Storage Duration

The storage duration of cookies varies depending on their type and purpose:

  • Session Cookies: Automatically deleted after you close your browser.
  • Persistent Cookies: Remain on your device for a set period, ranging from a few days to several years.

You can view the exact storage duration of each cookie in our cookie banner or through your browser’s developer tools (e.g., via the “Inspect Cookies” function).

8. Your Data Protection Rights

Under applicable data protection laws, you have the following rights regarding data processed via cookies:

  • Right to Access: You can request information about the processing of your data.
  • Right to Rectification: You can request correction of inaccurate data.
  • Right to Erasure: You can request deletion of your data if the purpose of processing no longer applies.
  • Right to Restriction: You can request restriction of data processing.
  • Right to Data Portability: You can receive your data in a machine-readable format.
  • Right to Object: You can object to the processing of your data, particularly for marketing cookies.

To exercise your rights, contact us at info@queltivelt.com. Further information is available in our Privacy Policy.

9. Changes to This Cookie Policy

We reserve the right to update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be published on our website, with the date of the last update indicated. We recommend reviewing this policy regularly to stay informed.

10. Contact

If you have any questions, comments, or concerns about this Cookie Policy or our use of cookies, please contact us at:

queltivelt.com

Email: info@queltivelt.com